Shipping, Exchanges & Returns

Shipping 

Orders where all items are in stock ship within 1-2 business days. Orders where some or all items are listed as PRE-ORDER, with PRE-ORDER in all caps in the product title at the time ordered are shipped according to the timeline in bold red text in their product descriptions. For these orders all items in the order will be shipped together once all items are ready for shipment. We ship all items from a single order together in the same shipment.

USA

Free USPS ground shipping on all orders with product total over $350 shipped to USA addresses. For orders with product total $350 or less shipping rates are divided into 3 zones based on distance from our Downey, California shipping location. Zone 1 is $9.95, zone 2 is $11.95, zone 3 is $12.95 and Alaska and Hawaii are $18.95 per shipment. To see which zone you are in you can refer to the map below. Zone 1 is green, 2 is yellow and 3 is orange.

Ground shipments typically arrive within 7 days from the date the order is given to the carrier and does not include pre-order production times, if applicable. 

Expedited Priority USPS shipping is available for $24.95. Shipments typically arrive in 3-5 days from the date given to the carrier and does not include pre-order production times, if applicable.

Expedited UPS $29.95 expedited shipping is also available. Items will arrive in about 3 business days from the date given to carrier and does not include pre-order production times, if applicable.

International

Free shipping on orders over 750 USD. Flat rate 25 USD shipping on all other orders to all countries except Australia. This shipment method involves our government carrier handing off the package to your government carrier and will take some time and not include accurate tracking. Packages typically arrive within 2-3 weeks. Shipping and purchase price do NOT include any duties, fees, customs or other charges imposed by non-USA government entities. Customer is responsible for these charges.

Expedited DHL shipping is available for 90 USD and typically arrive within 5 days from the date given to carrier. Shipping and purchase price do NOT include any duties, fees, customs or other charges imposed by non-USA government entities. Customer is responsible for these charges.

Exchanges and Returns

We're confident you will enjoy your Rose & Fire gear. If you are unhappy with your products when they arrive for any reason please send them to the address below with a note requesting an exchange or return and the original paperwork or order number. The note and order information will allow for quickest processing. Please also email tracking information to customerservice@roseandfire.com. Returns are accepted on new, unused items with original paperwork. Returns are not accepted on custom-made or mystery box items. Exchanges are accepted as a store credit for the purchase price of the item, not including shipping charges. Returns will be credited the actual purchase price of the item(s) to the method of payment used for the order. You have 30 days from when you receive the item to the date of the postmark of the return or exchange. Thank you.

ROSE & FIRE 
attn: RETURNS
12436 Bellflower Blvd.
Downey, CA 90242
USA